Support

If something goes wrong or you have a question about Deskdown, let us know.

contact@luraai.io

We will reply as soon as we can. Please include your device model, iOS version and the app version (at the bottom of Settings). The app's interface is in Korean.

Getting started

How does it work?

Tap start on Home and lay the phone face-down; the clock starts after about 0.6 seconds. Lifting the phone pauses it and shows a warning. In Hardcore mode (Settings), if the phone is not put back within the grace period (default 10 seconds), today's in-app record is reset. Keep the app open during a session; leaving the app counts as a lift.

The phone is face-down but the clock does not run.

Place it on a flat surface with the screen fully facing down. A thick case or a slanted surface can delay detection. Devices without a motion sensor (the simulator, iPad apps on Mac) show a manual "flip" button instead.

Free and Pro

What is the difference between Free and Pro?

Free is a trial: the timer records up to 30 minutes a day, the report covers this week, 2 sounds, 3 notes a day, 1 noise-meter place, joining study rooms, D-day on widgets and Apple Watch, and one AI recommendation for today. Deskdown Pro unlocks the unlimited timer, month, year and 5-year reports, the 6-sound mixer and equalizer, unlimited notes with photo scan and dictation, mock exams, the daily full-schedule mode, creating study rooms, custom exams, the full AI coach and the full widget and Apple Watch screens.

How much is Pro? Is it a subscription?

It is a one-time purchase of 9,900 KRW for lifetime use, not a subscription. No account and no recurring payments. The price may differ by country.

How do I restore a purchase or get a refund?

Tap "Restore purchase" on the Pro screen (Settings › Deskdown Pro), using the same Apple account. Refunds are handled by Apple: reportaproblem.apple.com

Exams and mock exams

Which exams are supported?

The app contains the schedules of more than 100 exams, including CSAT, civil-service, professional and language tests, and you can create or edit exams in Settings (Pro). For exams without an official date, set your own target date.

Is the exam information official?

No. Deskdown is an unofficial practice tool and is not affiliated with any exam authority. Always check the official announcements for dates and schedules.

Records and data

Where are my records?

Only on this device; nothing is sent to a server. Study records are kept for up to 5 years. The app has no sync of its own, but they are included in a full iPhone backup (iCloud or Mac) and return when you restore it with the same Apple account. See the Privacy Policy for details.

How do I erase everything?

Tap Settings › "Delete all records". This cannot be undone.

Troubleshooting

I do not get notifications or warnings.

Check that notifications are on in Settings › Deskdown › Notifications. Without them you will not get the 10- and 5-minute exam cues or the warning when the phone is lifted.

The noise meter does not work.

Microphone access must be allowed in Settings › Deskdown. The meter stops when the app goes to the background. It only computes the level (dB); sound is never recorded or stored.

I cannot connect to a study room.

Both devices need Local Network allowed in Settings › Deskdown, and the same Wi-Fi or Bluetooth turned on. A room holds up to 5 people and the 4-digit room code must match. Stay close to each other.

The AI coach only shows rule-based text.

AI phrasing is used on devices that support Apple Intelligence (with Apple Intelligence turned on), or after you download a model in Settings › AI model management (Pro). Other devices keep using rule-based recommendations. The 4B model needs a device with 8 GB of RAM or more.

Widgets or Apple Watch do not show study time.

Free shows the D-day only. Study time, goals and the weekly chart are part of Deskdown Pro. If you own Pro and still do not see them, open the app once.

I found a bug or have a suggestion.

Email contact@luraai.io with the steps to reproduce it. We read everything.