Support

If you have a question or run into a problem with Deepnook, let us know.

contact@luraai.io

We reply as soon as we can. Please include your device model, iOS version and app version.

Using Deepnook

How do I start a session?

Pull the cord at the top right of the Home screen, or press and hold it. Set the length with the ruler first. The timer also shows on your Lock Screen and in the Dynamic Island.

What happens if I end a session early?

Sessions of 10 seconds or less are treated as accidents and are not recorded. Longer ones are saved as ended early. That is okay: nothing is graded.

The timer looks different after I reopened the app.

Deepnook counts from absolute times, so it stays accurate after you close or reopen the app. If a session ended while the app was closed, it is settled the next time you open it.

Does Deepnook block other apps?

No. This version does not block other apps. If you switch to another app during a focus session, the time pauses and a gentle alert asks you to come back; locking your screen still counts as focus time. App blocking with Screen Time is not part of this version.

Deepnook Pro

What is included in Pro?

AI mentor tips, 3 extra themes, focus and break sounds, full-history stats, all widgets and past recaps. Choose monthly, yearly (7-day free trial) or lifetime.

How do I cancel or restore a purchase?

Manage or cancel subscriptions in Settings › Apple Account › Subscriptions. To restore, open Deepnook › Settings › Restore Purchases while signed in with the same Apple Account. Refunds are handled by Apple at reportaproblem.apple.com.

Why can’t I see AI recaps or mentor tips written by AI?

On-device AI needs a device with Apple Intelligence turned on and a language the model supports. Otherwise Deepnook shows the same statistics with template wording.

The sound doesn’t play.

Open the sound button during a session and pick a sound. Sounds follow your volume, not the silent switch. They stop when a session pauses or ends, and when headphones are unplugged.

Data and privacy

Where is my data?

Only on your device (and in your private iCloud if you turn on sync). Details are in the Privacy Policy.

How do I export or delete my data?

Settings › Export data (CSV or JSON), and Settings › Delete all data.

I found a bug or have an idea.

Send it to contact@luraai.io with steps to reproduce.